Returns Policy

Incorrect Cartridges

If you have accidentally ordered the incorrect cartridge you can return them to us for an exchange/credit. Please note that cartridges must still be in as new condition, fully sealed and in-box. Any cartridges that have been opened are unable to be returned. The customer is responsible for returning the cartridge to us, please contact us and we can supply you with return detials for our nearest warehouse. Restocking fees may apply.

Unused Cartridges

Printers are unfortunately fickle beasts and will break down at some point. If your printer dies and you still have unopened cartridges that have been purchased within the last 3 months you can return them to us for a credit that can be put towards cartridges for your new printer. Please note that cartridges must still be in as new condition, fully sealed and in-box. Any cartridges that have been opened are unable to be returned. The customer is responsible for returning the cartridge to us, please contact us and we can supply you with return detials for our nearest warehouse. Restocking fees may apply.

Faulty Cartridges

If you are experiencing issues with your cartridges please do the following steps:

1) View our troubleshooting page for answers to common issues you may encounter

2) If you're still having trouble please contact us. Our tech team will be able to guide you through additional troubleshooting to get you back up and running. If they are unable to then they will organse for an exchange or refund of your product.

All Inkspot cartridges have a 12 month warranty. Cartridges may need to be returned for assessment before a replacement is issued. Inkspot may refuse to replace or refund a cartridge if you have misused it in such a way to contribute to the problem or damage the product.

Inkspot may refuse to give you a replacement or refund for change of mind purchases.